AGAIN

Reading the previous post will help you understand this little story.

Ok, I am totally serious when I say that the printer problem is back, with a vengence.

After shipping two useless printers back to HP a week and a half ago, the new one seemed to be working pretty nicely. There was the delay time on the faxing, but that cleared up with about 3 tests.

Now, the printer has an incurable paper jam. Every time I print something, I get the old "paper jam" message. When I take the time to open up the back to check, there is, of course, no paper jam. However, removing the back panel seemed to be triggering the anit-paper-jam sensor, and fixed the problem.

Until the other day.

My boss was waiting for an important fax about a job he was doing, you know, the time-sensitive type, and couldn't get the printer to work because of - guess what? - a paper jam. It didn't fix itself this time. The fax was not printed until about 2 days later. Not a good situation.

Long story longer, I will now be on the phone all day Tuesday trying to get them to give us a refund on the endless stream of non-working printers.

LOL! I wish =(

Customer Service

I don't know why businesses have customer service phone numbers. They are completely useless. To get anything done, you have to ask for the manager, and then that person's manager, so maybe they should just give out THAT direct line. Save me some time people. Example:

Our printer has not been able to send faxes for about 2 months. After contacting Customer MalService about 4 times, they decided it was a hardware problem and they would replace the thing. They sent out a new one that actually arrived before they said it would. I was shocked.

So I come into the office this morning, and the new printer has arrived. I follow the instructions perfectly and, guess what, it doesn't work. It doesn't print, copy, scan or receive faxes. Huh, I believe it is even more useless than the first one. Oh, but to complete the irony, it CAN in fact send faxes.

After 2 hours on the phone, the third technician I talked to decided that we had ANOTHER defective printer. 1 in 10,000 are defective and we got two. Odds anyone?

So, to sum up, I now have two defective printers in my office with a third on the way. One won't fax, but will print, scan and copy. The other won't print, scan or copy, but will send faxes.

I am not making this up, I swear. This actually is my life.