Customer Service

I don't know why businesses have customer service phone numbers. They are completely useless. To get anything done, you have to ask for the manager, and then that person's manager, so maybe they should just give out THAT direct line. Save me some time people. Example:

Our printer has not been able to send faxes for about 2 months. After contacting Customer MalService about 4 times, they decided it was a hardware problem and they would replace the thing. They sent out a new one that actually arrived before they said it would. I was shocked.

So I come into the office this morning, and the new printer has arrived. I follow the instructions perfectly and, guess what, it doesn't work. It doesn't print, copy, scan or receive faxes. Huh, I believe it is even more useless than the first one. Oh, but to complete the irony, it CAN in fact send faxes.

After 2 hours on the phone, the third technician I talked to decided that we had ANOTHER defective printer. 1 in 10,000 are defective and we got two. Odds anyone?

So, to sum up, I now have two defective printers in my office with a third on the way. One won't fax, but will print, scan and copy. The other won't print, scan or copy, but will send faxes.

I am not making this up, I swear. This actually is my life.